Privacy Policy

Last updated: 29 July 2026

This policy explains what data Vzual collects, what it is used for, and the rights you have over it.

1.Information We Collect

We collect information that you provide directly such as name, email, and phone number.
We also collect application usage information to improve user experience.

We implement appropriate security measures to protect your personal information.

Account data: name, email, phone number, and profile photo (avatar).
Usage data: a unique device identifier (Device ID) is attached to each request to analyze browsing patterns (events viewed, banners clicked, search terms you enter, and the city/type/date filters you apply) for product improvement.
Uploaded content: event photos and banners you submit as an event organizer.
Notification preferences: the list of cities you select, used to filter event notifications so only relevant cities are sent.
Error reports: if the app malfunctions we receive a technical report (device type, app version, error trace) to identify the cause.

We process your personal data based on your consent (article 20 paragraph 1 of Law No. 27 of 2022 on Personal Data Protection) and to fulfill our service obligations to you.

If you are registered as an event organizer, the organizer's name, email, phone number, and website are publicly visible in the app without signing in. This is intentional: prospective attendees need a way to contact you.
Your personal data as a regular user is not shown publicly.

You have the right to access, correct, or request deletion of your personal data. Contact [email protected] to exercise these rights.
You may withdraw your consent to data processing at any time, which may result in limited app functionality.

You can delete your account yourself from within the app via Account → Delete Account. Deletion is permanent and cannot be undone.
If you cannot access the app, send a deletion request to [email protected] from your registered email address. Full details are on the Account Deletion page.
If your account is recorded as the primary owner of an event organizer, ownership must first be transferred by an admin before the account can be deleted. This prevents published events from losing their manager.

Your data is retained as long as your account is active.
When an account is deleted, account data (name, email, phone number, avatar), login sessions, notification history, and verification markers are permanently removed. OTP delivery records are kept as a technical trail, but the email address within them is erased.
Activity data (events viewed, banners clicked, search terms, filters applied) is NOT deleted but anonymised: the link to your identity is removed so it can no longer be traced back to you. We retain this anonymous data for aggregate statistics, for example the view count of sponsor banner slots.
We use third-party services (database hosting, image storage, crash reporting, email delivery, notifications, and maps) that may process data on our behalf. They are contractually bound to protect your data.